Reminder: Have your say by completing the 2018/19 Traded Services Customer Satisfaction Survey
We only have a few more weeks left before the customer satisfaction survey closes and we are eager to hear from you. If you are yet to complete the survey log onto the portal and complete the questionnaire, which is located under the ‘To do list’ located on your landing page.
This is a fantastic opportunity for school leaders to give us some valuable feedback on traded support services that have been purchased during 2018/19. We want to hear from you and want to know exactly what we did right and where we can improve.
The survey will be available up until Friday 28th February 2019.
We look forward to hearing from you.
Changes to Medigold Health Placement Questionnaire & Management Referral process
For all brokerage subscribers please follow this link for more information on the Management Referral process which takes effect from MONDAY 11th FEBRUARY 2019 .
N.B The online pre-placement check process remains the same.
This link can only be accessed by the brokerage service subscribers and you will need to be signed in to the portal to view the content before you click on the link.
New reports available on the portal
The developers behind the HES portal have recently launched a number of new reports to enable establishments to quickly view and monitor packages, training and services. We have collated a handy guide for these new reports which we hope you’ll find easy to follow, please click here to review the guide. The new reports will allow you to; view and export items in the shopping basket to verify with Governors, SLT and other staff; view recent transactions with a number of different reporting options; purchase reports for a designated buying period along with any refunds; and more!
If you would like support with accessing these reports please contact the commercial services team on 01708 431561 or by email firstname.lastname@example.org.
Fearless - Secondary School Resources
Safer Schools Sergeant, PS Lewis Watson, would like you to be made aware of the following link.
He would encourage schools to select all poster types available (excluding alcohol and arson).
Where possible, he has asked that the posters are displayed around all secondary school establishments and inclusion rooms.The intention is to promote the ‘Fearless’ campaign.
School Complaints Procedures
The DfE has published new guidance on the handling of complaints which includes two non-statutory model documents which colleagues may wish to consider and discuss with their governing bodies. The additional documents are a model complaints procedure and a model policy for managing serial and unreasonable complaints
The new guidance can be found here.